Customer service interviews may include a number of different question types many will be common interview questions you might be asked for any job such as questions about your employment history your educational background your skills and qualifications for the job and your goals for the future. The best customer service reps dont just answer questions they also reflect your companys values these questions will help you identify which candidates have both the hard skills and the personal touch to be an effective customer service representative. Are you looking for a customer service jobbe ready to talk about your skills and experience during the job interview prepare your customer service interview answers to the interview questions on this list tell me about your previous work experience in customer service. In this article we have asked our panel of experts for the top customer service interview questions we have also included pointers and guidance on how to deal with them these questions cover four common bases from classics team leadership examples and role play as well as customer service know how and competency. Creating a customer centric high performing customer service organization always starts with hiring great people in this article well cover what you need to screen for and what questions you can ask in your interview process to determine if a candidate is a good fit for your team what is a good
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